Client Feedback

Because of our dedication to best-in-class client service, we are highly rated and recommended by our clients.

We are very proud that 99% of our clients would recommend us to someone else.

These are actual comments from clients who have used our service.

The gentleman who helped me was absolutely fantastic. I was really nervous about going through this process and he was incredible. I can't believe more people don't know about this feature because most people, around the area that I live, hire people for one-hundred to four-hundred dollars to do this. You should get the word out. Thanks again.

Deborah G. , Cheecktowaga, NY

I was assisted by a person at your facility named Jessica. She has been the most helpful person I have spoken to about the FAFSA in the last four years. I was having difficulties this year and she has talked me through everything calmly and coolly. She should get a raise for her professionalism, her kindness and for her knowledge on getting parents through this crazy FAFSA process. Really, give her a raise! Thank you very much.

Timothy C. , South River, NJ

I used your service with both my children. Your service has been an absolute godsend. I would not have made it through the mountain of paperwork. With the FAFSALive service, it has been fantastic. Everyone I worked with has been professional, kind, patient and tremendously helpful. Thank you for creating this service. It has been a welcome addition in my household. I have recommended tons of people to your service already.

Elizabeth O. , Beverly Hills, CA

My representative was wonderful. He was great and walked me through everything. I am very happy with your service. I have already recommended you to several friends who are also anxious about this process as we were. I won't hesitate to use you in the future. I will also continue to recommend you all. I found you on the web. Your website is great and it answers questions. Thank you again. I really appreciate your help.

Rebecca S. , Philadelphia, PA

This is a wonderful service for parents. This is really great. I recommend you to schools when they are talking to students regarding college, and that they provide this number to parents, because it is just a wonderful service.

Lee M., Upland, CA

I cannot say enough nice things about Jake. He was the best person I could have used to get through the FAFSA. He took care of me. Hats off to him. He was patient with me and is really an asset. He did a great job, and I would recommend him to anybody. Pat him on the back. He did a great job helping me understand some of my mistakes and corrected them. He was very patient, very good, and very knowledgeable.

Jeri A., Victoria, TX

Matt was very personable, very helpful, and really a pleasure to talk to on the phone. Judy was wonderful, and just breezed me through this. Last year I did this on my own, and it was definitely worth the price to do it this way this year. It was nice having help because the time available to me was very short. I would definitely recommend that people use your program as opposed to doing it themselves.

Denise C. , Santa Rosa, CA

Jesse was just great. He was very professional, but at the same time friendly. He was very supportive by getting the information in for us and on time. He was a great person to talk to, and my son enjoyed talking to him, as well. Thank you very much, all of you, for the work you do in supporting students and parents alike.

Linda B., St. Louis, MO

Thank you so much for all of your help. It truly means a lot to me. Going to school is something I have wanted to do for a very long time, and I used your service last year. I was amazed to log on and find out that I could totally do it, go to school, and work towards our dream.

Megan M., San Diego, CA

Aaron helped me to understand the FAFSA process. He was wonderful, and he stayed on the phone with me much longer than anyone else would have ever have cared to. I was very pleased. I have been in education for a very long time, and I will be referring you to my friends. He should be congratulated and applauded for his courteousness, his promptness, and his wonderful attitude while dealing with such intricate matters.

Melaine B., Lake Charles, LA

I really appreciate the advisor taking the time to research some technical questions. I feel like we really got to the core of the issue and that's what I really needed in the service. I just had some really unique problems this year that I didn't know how to deal with. There were just some things that I just didn't know how to handle and you guys were incredibly helpful with that and so thank you.

Tom W., Chestertown, NY

I've been using your service for 6 years now and every time I have called I have spoken to someone who is very courteous and helpful. They have walked me through whatever I needed to find or do. Most of all, they were patient and took their time. I have really appreciated all the help through the years. I highly recommend this services because it has helped me. Thank you.

Timothy H., Springfield, NJ

I like the service and I like that you have people that are bilingual. Marcos was real nice and he did a great job.

Sylvia R., Rockdale, TX

My advisor was very nice, and she saved me over $16,000 by helping me with my FAFSA. I would really like you to recognize her for that. Thank you so much.

Natasha R., Lawrenceville, GA

Many thanks to Amber for helping me realize I can make major savings on my daughter's tuition. Awesome customer service. Thanks again.

Kelsi O., Reno, NV

The customer service I received from Richard and Matt was the best I have received over the phone. I was really unfamiliar with the whole process and they explained everything word for word and answered all of my questions. I was very pleased with the conversation. Thank you for letting me speak with them.

April A., San Diego, CA

Sheree was very good. She was nice, clear, and her instructions were simple. This is the best money I've spent. It was a great idea to do this and I'm very happy with my service. Thank you.

Star M., Ballwin, MO

Thank you so much for giving me the opportunity to better myself. I'm really excited for what you guys have done for me. Thank you.

Tamara R., Rio Vista, CA

George was exceptional. He was very knowledgeable and patient. I really appreciated his time in helping me complete my FAFSA and better my education. I would like to thank everyone else at your company for making it possible for me to continue my education. Thank you.

Steven H., Lynnfield, MA

Kelly was one of the most courteous and helpful representatives I've ever talked to on the phone. She was absolutely marvelous and really put forth the feeling she really cared and I certainly appreciated that. You offer a wonderful service.

Cheryl C., Anaconda, MT

My advisor was by far the best customer service representative I've every talked to on the phone. The feeling of comfort and satisfaction were extraordinary and it was a pleasure talking to her.

Ghasem J., Northridge, CA

Wow. Your advisors really know what they're doing. I will have the chance to go to college thanks to your company. I don't know how I could repay you, but I appreciate it. You rock. You know how to help people. You know what questions to ask. You know how to make the application look pretty simple. Thank you very much for helping me.

Renald D., Brooklyn, NY